Quality Mentoring

The National Quality Mentoring System (NQMS) was created to help programs bring their practices into alignment with evidence-based quality standards. The NQMS helps raise the quality of mentoring programs through a structured self-assessment and review process that helps improve the safety and effectiveness of programs. The NQMS allows MENTOR and its network of affiliates to establish consistent quality standards among mentoring programs across the country. The process also results in a public designation that signifies an organization’s commitment to assessing their practice and operating quality programming. Families, volunteers, and funders can feel confident about supporting a mentoring program that meets national quality standards.

After piloting the NQMS tool in Omaha for several years, MENTOR Nebraska is now rolling out the tool statewide. NQMS will continue to provide a meaningful indicator of quality for youth mentoring programs and to lend credibility to individual programs to attract resources and support.

Not sure if your program is ready for NQMS? Does your Mentoring program want to learn more about the NQMS process? Want to know how to get started? We’re happy to answer your questions!

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NQMS FAQs for Mentoring Programs

WHAT IS THE NATIONAL QUALITY MENTORING SYSTEM (NQMS)?

The NQMS is a 92 question self-assessment process that provides mentoring programs with a deep understanding of their strengths and weaknesses along with a roadmap and support from MENTOR Nebraska to help achieve the highest quality of programming.
The NQMS is a research-based tool focused on the latest mentoring policies, practices, experience and research in the fourth edition of the Elements of Effective Practice, the foundational document and list of guiding principles for quality mentoring programming created by MENTOR: The National Mentoring Partnership.

DOES THE NQMS COST MY PROGRAM ANYTHING?

There is no monetary cost to mentoring programs in Nebraska.

HOW WILL THE NQMS AFFECT MY MENTORING PROGRAM?

Participation in the NQMS tool will give your program access to an extensive collection of resources that correspond to specific best practices, as well as individualized training and technical assistance. Completion of the NQMS also gives your program the chance to 1) validate your program quality, 2) show results in funding applications, 3) pinpoint areas for improvement, and 4) develop an improvement & innovation plan to guide organizational planning. Most importantly, the NQMS checks whether best practices are in place to ensure youth and volunteers have the best possible mentoring experience.

IS THE NQMS A ONE TIME THING?

Programs complete the NQMS every three years so MENTOR Nebraska can track your program’s progress, recognize your achievements, and accurately portray any program changes. This provides a great opportunity for programs to engage in the continuous learning philosophy that is central to the NQMS process.

IS MY PROGRAM READY TO COMPLETE THE NQMS?

We find programs that have been actively matching and working with mentors and mentees for at least one year are usually ready to complete the NQMS. Programs should also have an interest in developing quality practices in their work and staff that have the capacity to complete the program assessment, participate in the review process, and implement the Innovation and Improvement Plan.

HOW LONG DOES IT TAKE TO GO THROUGH THE NQMS?

The time it takes to complete the NQMS varies from program to program based on staff capacity, and how accessible the needed information is to those completing the assessment. A good estimate is approximately 8 hours of time, and we suggest completing the NQMS within six to eight weeks of receiving access to the tool.

WITHIN MY PROGRAM, WHO SHOULD PARTICIPATE IN THE ASSESSMENT?

The people who have the most knowledge about your program processes, policies and history are best positioned to lead the self-assessment process. Many programs have found it useful to involve multiple staff members in the assessment process. Some programs have even involved other stakeholders, such as board members.

WHO CAN SEE MY PROGRAM’S QUALITY ASSESSMENT?

Only MENTOR Nebraska staff and select MENTOR: The National Mentoring Partnership evaluation and administrative staff will have access to your results, which will remain confidential. On occasion, MENTOR Nebraska will report on aggregate findings based on all programs who have completed the NQMS. Your program results will never be identified individually.

I HAVE COMPLETED AND SUBMITTED MY NQMS ASSESSMENT. NOW WHAT?

MENTOR Nebraska staff will review your NQMS assessment then contact you to schedule an onsite review. During this review, we will discuss your current mentoring practices and work together to develop an Improvement & Innovation Plan. An Improvement & Innovation Plan is designed to summarize the onsite review and provide feedback about the strengths and areas for improvement in three key program areas; management, operations, and evaluation. The Plan will detail 3-5 priority areas or action items for your program to focus on in the next 6-12 months.

HOW CAN MENTOR NEBRASKA STAFF SUPPORT MY PROGRAM?

We are here to support your program at any time. Please don’t hesitate to contact a staff member at MENTOR Nebraska if you are looking for resources, need support in a specific program area, or simply want to bounce an idea off of another person in the mentoring field. We would also love to hear from you if you are experiencing any significant program changes or in any transition that may impact your program’s sustainability. We are here to support you in whatever ways are most helpful to your program!